The Orchid Thai Catering Web Site is made up of Web pages operated by Orchid Thai Catering. This Terms & Conditions applies to the Orchid Thai Catering Web Site/Service and does not apply to the content of third parties.

The Orchid Thai Catering Web Site/Service (hereinafter known as “Service”) is offered to you
(hereinafter know as “Customer”) conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of the Orchid Thai Catering Web Site/Service constitutes your agreement to all such terms, conditions, and notices.

GENERAL TERMS AND CONDITIONS

A. Order Confirmation

Online orders are not confirmed unless confirmed by us through phone, fax or email. If you do not hear from us after 3 working days  from order date, please contact us at 67427910 or 96827824.

B. Notification of Changes to Service

In general, unless specified otherwise under the particular type of service below, you can call our sales coordinator at least 3 working days before the date of your event, to make the changes.

C. Goods & Service Tax

Prevailing GST is applicable.

D. Halal & Healthier Caterer Certification

Orchid Thai Catering is Halal Certified by MUIS & Health Promotion Board.

E. Payment

Payments must be made either in cash or cheque upon delivery of food.

For cheque payments, please make the cheque payable to 'Orchid Thai Catering'.

For cash payment, customer is required to request for a signed/initialed receipt of payment upon delivery of food by our staff. Orchid Thai Catering will not entertain any dispute of payment unless proof of payment can be furnished.

For AMEX card payments, kindly provide your 15 digits card number & security code, card expiry date upon confirmation of order. We will charge the relevant amount to your card upon confirmation and all card information is kept strictly confidential.

F. Cancellation Policy

30% of meals ordered is chargeable if cancellation is done less then one (1) business day before delivery date.

BUFFET SERVICE

a) Buffet Services is served from Monday to Sunday, 9 am to 9 pm.

b) Our dishes can be customized to suit your requirements.

c) Please place order at least 3 days in advance. Late order will only be accepted subject to availability.

d) We will also provide the followings at no extra cost :

e) Miscellaneous :

f) Substitution of dishes –

g) Customer agrees to notify Orchid Thai Catering three (3) days in advance from the event date if Customer wishes to cancel the buffet order.

h) Customer agrees to compensate Orchid Thai Catering 30% of the total buffet costs should Customer cancel the order less than three(3) working day from the event date.

i) Customer agrees to compensate Orchid Thai Catering 100% of the total buffet costs should Customer cancel the order less than one(1) working day from the event date, ie. no refund allowed.

j) Transport charge $40 for order less than 40 pax. (50 pax for Economy Menu)

k) Confirmation of your fax booking will be made via the telephone/email or fax. If you do not hear from us 3 days before the function date, please kindly contact us at Tel: (65) 67427910.

l) Arrival of food will be within 1/2 hour of stated delivery time unless due to unforeseen circumstances eg. Heavy traffic jams.

m) We reserve the right to replace any item with another of equivalent value.
 

BENTO FOOD DELIVERY SERVICE

a) Minimum number of packets per order is applicable.

b) Full payment is required upon food delivery

c) Customer agrees to notify Orchid Thai Catering 2 working day in advance for any cancellation otherwise 30% of the food order may be chargeable.

d) Any changes to dishes ordered must be made two(2) working day in advance.